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Welcome to Octopus8
Technology-Driven, People-Powered
We help our clients be more Innovative Agile Disruptive
Octopus8, a new tech leader in AI-powered business process outsourcing, provides intelligent automation solutions and services in customer service, technical support, digital services, and sales. Our AI-enabled services drive efficiency and productivity while keeping people at the center.
Who we are
Our Vision
Make business better by creating sustainable impacts and positive change.
Our Mission
To promote inclusivity and maximize business efficiency with innovative technology solutions. As a premier trusted advisor, partner, and operator, we help businesses improve their value proposition and create opportunities for growth with superior service and expertise.
15+
Years of Experience
Our Values
Integrity
Agility
Excellence
Innovation
Empowerment
Gratitude
What we offer
We Offer
We specialize in the following
1
Intelligent Automation for Business Process Outsourcing
- Automation of repetitive back office processes with RPA
- AI-enabled customer service and support
- Sales and lead management optimization
- Intelligent document processing and analysis
- Advanced analytics and reporting
2
Charity Management Systems
- Donor management with AI insights
- Intelligent case management
- Volunteer management optimization
- Automation for efficiency and impact
3
Enterprise Resource Planning
- Intelligent HR management and planning
- AI-powered project planning and workflow optimization
- Inventory and supply chain management
- Integrated booking management
4
Dynamic CRM Optimization
- Tight integration for intelligent workflows
- Lead scoring and sales predictions with AI
- Automated data capture and analysis
- Virtual sales assistants and productivity tools
5
Virtual Agents and Chatbots
- 24/7 automated customer support
- Natural language conversations
- Effective hand-off to human agents
- Integrations with internal systems
6
Knowledge Management
- Curated knowledge bases
- Intelligent self-service options
- AI-powered search and recommendations
- Reduced calls for greater efficiency
7
Customer Journey Analytics
- Map cross-channel customer journeys
- Identify trends, pain points, and opportunities
- Develop predictive models to optimize CX
- Enable proactive customer engagement
8
Omnichannel Customer Engagement
- Unified customer experience across all channels
- Instant messaging, social media, in-app messaging
- Smart IVR and natural language call handling
- Co-browsing for personalized engagement
Contact Us
Email:
- sales@octopus8.com
Office Location:
- 71 Ayer Rajah Crescent #07-14 Singapore 139951